Returns & Exchanges Policy

Last updated: 01-02-2026

At SensualSens, we want you to be completely satisfied with your purchase. Please read our Returns & Exchanges Policy carefully.

1. Standard Right of Withdrawal

  • You have the right to withdraw from your purchase within 14 days of receipt, without providing a reason.

  • To exercise this right, please contact us in writing via info@sensualsens.com.

2. Exceptions for Hygiene & Safety

Due to hygiene and health protection reasons, the following items cannot be returned or exchanged once opened:

  • Intimate cosmetics

  • Lubricants

  • Massage oils

  • Personal care products

  • Sensual toys

Sealed, unused items may still be returned within 14 days.

3. Return Conditions (where applicable)

If your return is eligible:

  • Products must be unused, unopened, and in their original packaging.

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our side.

  • Refunds will be processed within 14 days of receipt and inspection of the returned products.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Contact us within 48 hours of delivery.

  2. Include clear photos of the product/package.

  3. We will arrange a replacement or refund as appropriate.

5. Contact

Questions regarding returns?
📧 Email: info@sensualsens.com

2️⃣ Privacy Policy – SensualSens

Last updated: [DATE]

SensualSens respects your privacy and complies with EU GDPR / Dutch privacy law.

1. Data We Collect

We may collect:

  • Name, email, shipping and billing address

  • Payment information (processed securely via third-party payment providers)

  • Website usage data (cookies, analytics)

2. How We Use Your Data

Your data is used for:

  • Processing and fulfilling orders

  • Communicating order status or updates

  • Marketing communications (with your consent)

  • Website optimization and analytics

3. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to deliver orders)

  • Consent (for marketing)

  • Legitimate interest (website functionality, fraud prevention)

4. Data Sharing

We do not sell or rent your personal data.
We may share information with:

  • Payment providers for transaction processing

  • Delivery companies for order shipment

  • Legal authorities when required by law

5. Data Retention

We keep your personal data only as long as necessary for:

  • Order fulfillment

  • Legal obligations

  • Marketing consent (if given)

6. Your Rights

Under GDPR, you can:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Object to marketing communications

7. Security

We implement technical and organizational measures to protect your data, including secure servers, encryption, and access control.

8. Cookies

Our website uses cookies for:

  • Functional purposes (shopping cart, language preference)

  • Analytics and performance optimization

You can adjust your cookie settings at any time.

9. Contact

For any questions regarding your personal data:
Email: info@sensualsens.com