Welcome to SensualSens ✨

At SensualSens, we believe that beauty and self-care go hand in hand. Our mission is to provide high-quality beauty and skincare products that help you feel confident, radiant, and empowered every day.

We carefully curate products designed to nourish, hydrate, and enhance your natural beauty while making self-care simple and enjoyable. Whether you're looking for skincare essentials, beauty favorites, or wellness products, SensualSens is committed to bringing you solutions that fit your lifestyle and beauty goals.

Customer satisfaction is at the heart of everything we do. We strive to offer exceptional products, reliable service, and a shopping experience you can trust.

Thank you for choosing SensualSens. We're honored to be part of your beauty journey.

Glow with confidence. Care with purpose. Choose SensualSens

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or simply want to share your feedback, our team is here to help.

At SensualSens, customer satisfaction is our top priority, and we're committed to providing you with the best shopping experience possible.

Customer Support
📧 Email: info@lovance.nl

We  From Monday – Friday: 9:00 AM – 6:00 PM

Feel free to reach out to us anytime, and we'll do our best to respond as quickly as possible.

Thank you for choosing SensualSens. We appreciate your trust and look forward to serving you!

SensualSens – Enhancing Beauty, Inspiring Confidence.

At SensualSens, we want you to be completely satisfied with your purchase. Please read our Returns & Exchanges Policy carefully.

1. Standard Right of Withdrawal

• You have the right to withdraw from your purchase within 14 days of receipt, without providing a reason.

• To exercise this right, please contact us in writing via  info@sensualsens.com.

2. Exceptions for Hygiene & Safety

Due to hygiene and health protection reasons, the following items cannot be returned or exchanged once opened:

• Intimate cosmetics

• Lubricants

• Massage oils

• Personal care products

• Sensual toys

Sealed, unused items may still be returned within 14 days.

3. Return Conditions (where applicable)

If your return is eligible:

• Products must be unused, unopened, and in their original packaging.

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our side.

• Refunds will be processed within 14 days of receipt and inspection of the returned products.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

1. Contact us within 48 hours of delivery.

2. Include clear photos of the product/package.

3. We will arrange a replacement or refund as appropriate.

5. Contact

Questions regarding returns?
 Email: info@sensualsens.com

 Privacy Policy – SensualSens

Last updated: [DATE]

SensualSens respects your privacy and complies with EU GDPR / Dutch privacy law.

1. Data We Collect

We may collect:

• Name, email, shipping and billing address

• Payment information (processed securely via third-party payment providers)

• Website usage data (cookies, analytics)

2. How We Use Your Data

Your data is used for:

• Processing and fulfilling orders

• Communicating order status or updates

• Marketing communications (with your consent)

• Website optimization and analytics

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity (to deliver orders)

• Consent (for marketing)

• Legitimate interest (website functionality, fraud prevention)

4. Data Sharing

We do not sell or rent your personal data.
We may share information with:

• Payment providers for transaction processing

• Delivery companies for order shipment

• Legal authorities when required by law

5. Data Retention

We keep your personal data only as long as necessary for:

• Order fulfillment

• Legal obligations

• Marketing consent (if given)

6. Your Rights

Under GDPR, you can:

• Access your data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Withdraw consent at any time

• Object to marketing communications

7. Security

We implement technical and organizational measures to protect your data, including secure servers, encryption, and access control.

8. Cookies

Our website uses cookies for:

• Functional purposes (shopping cart, language preference)

• Analytics and performance optimization

You can adjust your cookie settings at any time.

9. Contact

For any questions regarding your personal data:
Email: info@sensualsens.com

Last updated: 1-02-2026

1. General information

SensualSens is operated by:

Company name: Lovance B.V.
Email: info@lovance.nl
Website: www.sensualsens.com
Chamber of Commerce / VAT:  94764492 / NL866885742B01

By placing an order on this website, you agree to these Terms & Conditions.

2. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via www.sensualsens.com.
Any deviations are only valid if agreed upon in writing.

3. Products & descriptions

We take the utmost care to display and describe our products accurately.
However, minor deviations in color, packaging, or appearance may occur and do not constitute grounds for cancellation or compensation.

All products offered are intended for adult use only (18+).

4. Pricing & payments

• All prices are listed in euros (€) and include VAT unless stated otherwise.

• Shipping costs are shown during checkout.

• Payments must be completed before orders are processed.

• We reserve the right to correct pricing errors at any time.

Accepted payment methods are displayed during checkout.

5. Order processing & delivery

• Orders are processed after successful payment.

• Delivery times are indicative and may vary due to external factors.

• SensualSens cannot be held liable for delays caused by postal or courier services.

All orders are shipped discreetly, without reference to the nature of the products.

6. Right of withdrawal (returns & cancellations)

6.1 General right of withdrawal

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receipt, without giving any reason.

6.2 Exception for hygiene-sensitive products

Due to hygiene and health protection reasons, the right of withdrawal does not apply to products that:

• are sealed and

• have been opened after delivery.

This applies in particular to:

• intimate cosmetics

• lubricants

• massage oils

• personal care products

• sensual toys

Once the seal is broken, these items cannot be returned or exchanged.

7. Conditions for returns (where applicable)

If a return is accepted:

• Products must be unused, unopened, and in original packaging.

• Return shipping costs are borne by the customer, unless the return is due to our error.

• Refunds will be processed within 14 days after receipt and inspection.

8. Damaged or incorrect items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, including clear photos.
We will assess the issue and offer an appropriate solution (replacement or refund).

9. Liability

SensualSens is not liable for:

• misuse of products

• damage resulting from incorrect use

• indirect or consequential damages

Always follow the instructions and warnings provided with each product.

10. Intellectual property

All content on this website, including texts, images, logos, and designs, is the property of SensualSens and may not be copied or used without written permission.

11. Privacy & data protection

We process personal data in accordance with applicable data protection laws.
Please refer to our Privacy Policy for more information.

12. Governing law & disputes

These Terms & Conditions are governed by Dutch law.
Any disputes shall be submitted to the competent court in the Netherlands.

13. Contact

For questions regarding these Terms & Conditions, please contact: info@sensualsens.com